Frequently Asked Questions

Order Processing and Shipping Information

Our goal is to ship your order as quickly as possible. We require 24 to 48 hours to process your order before it is delivered to the shipping units. Please be aware that peak shopping seasons and sale events may impact processing times. We will keep you updated on the status of your order throughout the entire fulfillment process.

Shipping Rates: (Great News! For a Limited Time, Get Free International Shipping on Orders Above $70!)

Normal shipping costs :

  • United States and Canada: Free
  • Other countries: $15 to $20

Shipping Times:

  • Average warehouse processing time: 1-2 business days
  • Standard shipping/transit times: 2-6 business days

Destination Transit Time:

  • United States and Canada: 2-5 business days
  • Worldwide: 4-7 business days

We ship via UPS, FedEx, and USPS. The price of the product includes tax. And we can ship to multiple addresses.

Operating Hours:

  • Monday to Sunday: 8:30 AM - 11:30 PM

Frequently Asked Questions

  • The tracking number for my order stopped updating. What happened? We provide tracking numbers for every order. If your tracking indicates that your order has been delivered but you cannot locate your package, please contact your local post office or carrier center with your tracking number for assistance.
  • Is shipping free
    For a Limited Time, Get Free International Shipping on Orders Above $70!
    Normal shipping costs :
    Shipping is free to the United States and Canada. For other countries, it costs $15 to $20.
  • How long will it take to dispatch my order? We need 1 to 2 business days to process your order. For more details, please contact us at contact@ectup.com.
  • How long will shipping take? Shipping typically takes 2 to 7 business days after dispatch. During peak periods, please allow an extra 2 business days.
  • Can I track my order? Yes, you will receive an email with the courier's details and your tracking number 4 business days after your parcel is shipped.
  • Can I change my address? Please contact us at contact@ectup.com before your item has been dispatched to update your address.
  • Do you deliver to countries outside of the US and Canada? Yes, we do. Please contact us at contact@ectup.com for more information.

For further assistance, please email our customer service department at contact@ectup.com.